Casey's Grill Bar

Reviews

• ★ ★ ★ ★ ☆
  Not our fist time here and they weren't busy; all other visits were great. Except this one today; my friend with a gluten allergy ordered a cider; wanted a refill. Staff brought him a normal beer. Had one sip and realized it was a wheat beer started to have an Allergic reaction. Lunch took over an hour to get, friend's food was cold. I ate half of my food when I noticed a hair. My friend was compensated with a $25 gift card, very little compensation for almost giving him a serious allergic reaction. This all happened before it was under new management. Thankfully the new management has gone above what the old management did; $50 gift card and pint glasses. Our recent visit went well.
  By James Steele, May 19, 2017
• ★ ☆ ☆ ☆ ☆
  I'm going to start this saying that service was great, quick and attentive, food was horrid, we ended up leaving both of our meals, I had a veggie burger with fries, the fries taste like day old microwaved fries, the potatoe tornado was burned so much that 3/4 of it was unedible, and the other 1/4 tasted like ashes. My wife got a taco salad, it was very plain, nothing different then taking some lettuce and dressing and throwing them together at home. And the taco bowl was a horrendous unappealing deep fried greasy mess. To top it all off I had a Cara foods gift card that says Casey's on it, they apparently don't accept them even though it's only a month old, because they have been rebought but not rebranded yet and they pass that problem onto us... We won't ever be back 100% based on food experience and the fact that they no longer accept their own gift cards...
  By Luke Christiansen, February 23, 2017
• ★ ★ ★ ★ ★
  Excellent service glad it's under new management you can already see the difference the food was amazing and prices very good I would recommend and return thanks for a great night!
  By Heather Harrison, November 27, 2016
• ★ ☆ ☆ ☆ ☆
  Arrived about 12:30 on Family Day. After having to track someone down in order to be seated I should have known things would not go well. We finally got seated, and she took our drink orders. The waitress then came back over 10 minutes later to take our order. We didn't have any communication from her ever again. I'm not kidding. We waited till nearly 2:20, and we hadn't received our orders, or any information about the delay. Nobody came to refill our drinks, or even said one word to us. I left money on the table, and we left. They seemed to be extremely understaffed. There were 3 servers for the entire busy restaurant, and there wasn't even a bartender behind the bar. This is very likely the worst service I have EVER received at a restaurant. We won't be back to this location. Which is a shame because I really like Casey's Roasted Red Pepper soup, but it's not worth putting up with the worst service on earth.
  By Michael Carlson, November 02, 2016

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About Casey's Grill Bar in Kitchener